Trust and Confidence

Our aim is to make you feel safe and have the confidence to stay here.

Villa Andalucia is I-PRAC approved

What does this mean to you as a guest?

I-PRAC stands for International Property Rental Approval Certification.

It means that you can trust and have confidence that Villa Andalucia is a fully legal property and that all documentation and bank accounts are verified and secure.
Our logo has a unique ID number, which is linked to our I-PRAC public membership profile – meaning no one can fraudulently copy our logo.

Villa Andalucía is fully registered with the official Andalucia tourist board as a Casa Rural CR/MA/00335

It is sad that in these times there are more fraudulent activities in the world and I want you to feel confident that Villa Andalucia is fully trustworthy.

Check out  Villa Andalucia’s I-PRAC Certificate

Potential guests can check that Villa Andalucia is a genuine property and I-PRAC approved by entering IP21-95879 on their homepage (scroll down to Travellers Book with Confidence) HERE.

For your peace of mind, we strongly suggest that once you have booked you REGISTER YOUR BOOKING HERE not only does it act as a security check it also prevents fraud.

Once you have registered your booking, Villa Andalucia will automatically receive an email outlining all your personal booking details and the price you have paid. If we are aware of the booking, you will receive a final confirmation that your booking is safe and 100% secure. This then guarantees you as a customer 100% compensation in the unlikely event that the booking is found to be fraudulent. This is your I-PRAC guarantee.

Your registration will be logged in the I‑PRAC website against my approved members ID.  If you do experience any issues, and you need to REPORT THE PROPERTY We will have your booking on file and start an investigation process. If I as an I-PRAC member found to have committed rental fraud, I-PRAC will personally reimburse 100% of your accommodation payment.

How does Villa Andalucía accept your payments?

When you are ready to book with Villa Andalucia, you can be confident that your credit card information will be protected. The website uses Stripe as its payment system, which is a safe and secure platform for accepting card payments. When you book directly on the website, your card details will be captured by Stripe and will not be stored by Villa Andalucia. This ensures that your personal and financial information is secure.

Stripe is a certified PCI Service Provider Level 1, which is the highest level of certification available in the payments industry. This means that the website and its payment system meet strict security standards to ensure that your information is protected. Stripe also uses the latest security tools and practices to maintain a high level of security and protect against unauthorized access, theft or misuse of your personal and financial information.

You can be assured that your card details are safe when you book with Villa Andalucia, thanks to the use of a secure payment system and the highest level of certification available in the payments industry.

Hygene

Villa Andalucía's Cleaning Protocol

At Villa Andalucía, the cleanliness and safety of our guests are of the utmost importance. We understand that when you stay with us, you want to feel confident and secure in your surroundings. That’s why we have developed  cleaning protocol that is designed to provide you with he highest level of cleanliness and safety possible.

Our cleaning staff are professional cleaners with years of experience, and they have been with us since we started the business. They are fully committed to maintaining the cleanliness and safety of our rooms.

The cleaning staff follows the guidelines issued by Andalucía Segura and the World Health Organisation (WHO). These guidelines provide the latest information on how to clean and disinfect effectively to prevent the spread of illness and disease. Our cleaning staff are fully trained in these guidelines, and they are taking every precaution to ensure that your room is as safe and clean as possible.

 

Responsible Tourism

I am so pleased to have also received this certification from Responsible Tourism Espanol. Future guests can be confident that our policies and procedures meet with all Covid 19, Health and Safety guidelines.

 

Responsible Tourism

If you have any questions regarding anything mentioned above please do not hesitate to contact me via email at helen@villaandalucia.org or  call +34 636593284